ISO 9001
ISO 9001:2015
Quality Management System
UDEM Adriatic d.o.o. is accredited by the Croatian Accreditation Agency for the certification of quality management systems according to ISO 9001:2015.
The scope of our accreditation is available at the following link.
ISO 9001:2015 is an internationally recognised standard for quality management systems. It is applicable to organisations of all sizes and sectors that aim to improve their processes, increase efficiency, consistently meet the requirements of customers and other interested parties, and continually improve their business operations.
In today’s competitive business environment, organisations need clearly defined processes, responsibilities and objectives in order to effectively manage the quality of their products and services. ISO 9001:2015 provides a framework for establishing, maintaining and improving a quality management system that supports stable and reliable business performance.
Key elements of ISO 9001:2015 include:
- customer focus;
- leadership and responsibility of top management;
- process approach;
- risk-based thinking;
- management of risks and opportunities;
- consideration of interested parties;
- control of documented information;
- control of externally provided processes, products and services;
- monitoring, measurement and analysis of system performance;
- continual improvement.
By implementing ISO 9001:2015, organisations can improve their internal organisation, reduce inefficiencies, increase customer satisfaction and strengthen market confidence in the quality of their products and services.